Sep 12, 2019

10 min read

Why empathy matters: one unforgettable year in Healthcare UX

When tragedy accidentally gave me insight into my users

Photo by Dominik Lange on Unsplash

Empathy for design purposes seems like it’s the next (dying) buzzword.

It’s impossible, according to Don Norman.

It’s a talking point with no action behind it.

More from Kai Wong

7xTop writer in UX Design. UX, Data Viz, and Data. Author of Data-Informed UX Design: https://tinyurl.com/2p83hkav. Substack: https://dataanddesign.substack.com

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Kai Wong

Kai Wong

7xTop writer in UX Design. UX, Data Viz, and Data. Author of Data-Informed UX Design: https://tinyurl.com/2p83hkav. Substack: https://dataanddesign.substack.com

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