You might be mistakenly talking about your user research findings like it’s a quantitative study, and you may not even realize it.
It’s not a mistake that you’re making out of malice, and it’s not even entirely your fault. Instead, it’s a mistake in communication because most people don’t understand statistics.
Imagine that you’ve finished user testing with a small group of 8 participants. You’ve seen multiple users (or even the majority of them) make the same mistake or provide the same usability suggestion. But you feel like saying “6 out of 8 users did X” or “7 out of…
There’s an elegant solution to a visualization question I’ve had for a while, and it looks like a little red dot. Sometimes, due to space constraints, you might not show the entire story behind the data. This is when you consider using progressive disclosure through filtering actions.
Last week, I talked about how filtering data through interactions was a strength of interactive charts. By doing so, we could limit what we show our audience to something manageable. But doing so leads to another question: how do you get them to explore something further when the initial view isn’t that interesting?
I probably formed a bias against interactive visualizations because I worked on a tough one when I started. One of my first projects as a Healthcare UX Designer was to re-design a dashboard. It was a tool primarily designed for medical researchers, but they wanted to simplify it so cancer patients could also use it.
Bar charts are used for nearly every situation, which means sometimes you’re struck by monstrosities like this:
Few things are more depressing as a designer than creating something that people will not read or use. This is why, after a long day of user testing and debriefing, it can be a little disheartening to jump into compiling your usability findings.
Part of the reason for this is that you’re often asked to create a formal usability report. The formal report compiles all your usability findings in a document or presentation, and it often becomes a doorstop. Nobody wants to read it, but they want to have it evidence user testing with a project.
But what if I…
I had a rude awakening the first time I moderated a UX debrief.
I had been a notetaker several times for user interviews, and each debrief afterward had run smoothly. But my first moderated debrief resulted in one person dominating the conversation and running out of time to talk about key issues. I didn’t know what exactly I did wrong until I spent the time to understand what a debrief is supposed to be.
It was only then that I knew that I needed to do two things. The first was that I needed to prepare more. …
If you’ve ever had to use Google Analytics as a UX professional and felt overwhelmed, it’s probably because you’re not the primary user.
I’ve been intimidated by data several times in my UX career, but I never ran into analysis paralysis until I started looking at Google Analytics data.
The sheer amount of information, combined with unfamiliarity with making sense of the data, frustrated me with where to start.
And I’m not alone in this. According to John Ciancutti, Chief Product Officer at Coursera,
The tension [between design and data] is natural because it’s like “I don’t understand, it’s foreign, I’m not good at it”…As a designer, you are probably more capable than you recognize to raise great points around data, but you…
We often don’t get the chance to practice working with custom color palettes as UX Designers. There’s often company branding or a style guide that guides many of our color choices, which means we don’t have much chance to work with color palettes and gradients.
However, a popular data visualization can help you practice working with these color concepts more effectively: Choropleth maps. You’ve probably seen some (or even made some) without knowing the actual name of it.
You may be losing a lot of useful information if you treat an expert interview like a user interview.
That’s one of the lessons I learned early on in my career.
On one of the first interviews I ever took notes for, my mentor seemed to veer off script, asking questions that weren’t part of the testing process and seemingly spending most of the time chatting about something else. I voiced my concerns during the debrief, only to be told that this person was one of the foremost experts in the field we were studying.
It was only further along…